Live Chat Support representative Optional Job

Responsibilities:

• Educating the customers regarding the services and products offered. 
• Identifying customers’ needs and helping them in understanding the services and products on Chat. 
• Keeping the customers up to date with products, new features, announcements, and any new functionalities. -
• Handling multiple customer’s live chats at a time to provide assistance related to the services and products.
• Taking follow-up with customers to ensure their critical issues are resolved.
• Maintaining records for new feature requests and chat support records.

Requirements:

•Minimum typing speed of 40 WPM with 90% accuracy. - A minimum of 50% accuracy in English comprehension. 

•Must have a Customer-centric attitude

•Minimum 6 months of experience required.

•Excellent interpersonal and written and oral communication skills. 

•Handling US/Europe customers via Live chat is a Plus.

•Job Types: Full-time, Part-time, New-Grad

Qualification:

Minimum intermediate, graduation will be preferred.

Shift Timings:

Morning (8 am to 4 pm)

Evening (4 pm to 12 am)

Night (12 am to 8 am)

Changing the very Definitions of Great Service.
SHJ International is a venture of hard working and exponentially talented personnel with a diverse range of experiences and timelines. Unlike any other outsourcing organization SHJ International recognizes that that even though the idea may belong to one but the execution involves a team, and a great Team is what we have assembled.
SHJ International offers services in both core and non-core operations to clients in a vast variation of services. From the very beginning of an Entrepreneurs thought of a product or service to the point where we can Asses and Identify future and existing growth Opportunities and Yes, everything in between. SHJ International aids your organization in achieving substantial cost fall off and tangible superiority in results of a wide collection of business operations.