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Urdu call agent required (Male female) Full-time Job

Jan 21st, 2025 at 19:08   Public Service   Lahore   27 views Reference: 1056
Job Details

Full job description

We are seeking a highly skilled and customer-focused Call Center Assistant to join our team. As a Call Center Assistant, you will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving customer issues in a timely and professional manner.

Key Responsibilities:

- Respond to customer inquiries via phone, email, and chat

- Resolve customer complaints and concerns in a professional and timely manner

- Provide accurate and helpful information to customers about our products and services

- Assist customers with placing orders, tracking packages, and resolving billing issues

- Meet or exceed monthly sales and customer satisfaction targets

- Maintain accurate records of customer interactions using our CRM software

- Collaborate with other teams, such as sales and technical support, to resolve customer issues

Requirements:

- High school diploma or equivalent required; associate's or bachelor's degree preferred

- 1-2 years of experience in a call center or customer service environment

- Excellent communication, listening, and problem-solving skills

- Ability to work in a fast-paced, dynamic environment

- Strong customer service and sales skills

- Proficiency in CRM software and Microsoft Office

- Ability to work a variety of shifts, including evenings, weekends, and holidays

Job Type: Full-time

Pay: Rs50,000.00 - Rs80,000.00 per month

Company Description
Diamond House, Hammets Crossing Office Park, 2 Selbourne Rd, Fourways,