Urdu call agent required (Male female) Full-time Job
Jan 21st, 2025 at 19:08 Public Service Lahore 27 views Reference: 1056Job Details
Full job description
We are seeking a highly skilled and customer-focused Call Center Assistant to join our team. As a Call Center Assistant, you will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving customer issues in a timely and professional manner.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints and concerns in a professional and timely manner
- Provide accurate and helpful information to customers about our products and services
- Assist customers with placing orders, tracking packages, and resolving billing issues
- Meet or exceed monthly sales and customer satisfaction targets
- Maintain accurate records of customer interactions using our CRM software
- Collaborate with other teams, such as sales and technical support, to resolve customer issues
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- 1-2 years of experience in a call center or customer service environment
- Excellent communication, listening, and problem-solving skills
- Ability to work in a fast-paced, dynamic environment
- Strong customer service and sales skills
- Proficiency in CRM software and Microsoft Office
- Ability to work a variety of shifts, including evenings, weekends, and holidays
Job Type: Full-time
Pay: Rs50,000.00 - Rs80,000.00 per month