Collections Advisor

Tamara is looking for a Collection Specialist to manage and recover overdue payments from customers in the KSA market. In this role, you will handle customer communications through various channels while adhering to SAMA guidelines and company policies. You will work in rotational shifts starting as early as 8:00 AM KSA time.

• Attempt 300-350 calls on a daily basis
• Contact customers via call, WhatsApp, and email regarding outstanding payments
• Document customer interactions and update CRM systems in real-time
• Escalate unresolved or high-risk cases to the team lead or concerned departments
• Ensure communications comply with SAMA collection guidelines and Tamara's internal policies
• Meet daily and monthly collection targets and maintain customer satisfaction standards
• Work defined collection shifts starting as early as 8:00 AM KSA time and comfortable with rotational shifts
• 1 to 2 years of experience in debt collection, customer service, or telecalling roles
• Mandatory fluency in Arabic and English; proficiency in Hindi, Urdu, or Filipino is preferable

Individuals with 1-2 years of experience in debt collection, customer service, or telecalling who possess strong communication, persuasion, and problem-solving skills, along with fluency in Arabic and English.

Candidates apply on the employer's official site.