Customer Care Manager - UAE

Tamara is seeking an experienced Customer Care Manager to lead the UAE customer care operations from their Cairo site. The role involves overseeing Team Leaders, managing department KPIs, and driving continuous improvement in service delivery. The successful candidate will combine hands-on operational fluency with strong people development and performance management skills.

• Proven experience leading managers and Team Leaders in a high-volume, fast-paced, multi-channel customer care operation
• Deep, hands-on operational fluency with tools, data, and workflows
• Advanced hands-on experience with modern CRM, telephony, and channel tools such as Zendesk or Salesforce
• Strong capability utilizing data visualization tools to track metrics

An experienced, data-driven, and emotionally intelligent customer care leader who possesses deep hands-on operational knowledge and a track record of managing team leaders in a high-volume environment.

Interested candidates should apply on the employer's official site.