Fraud Investigations Analyst

Gusto is seeking a Senior Fraud Investigations Analyst to independently conduct complex end-to-end fraud investigations involving account takeover, business email compromise, identity theft, and payment fraud. In this role, you will analyze transactional behavior and open-source intelligence using AI-enabled tools to identify root causes and assess risk. The position is available as a hybrid role based in Denver, New York, or San Francisco.

• 5+ years of fraud investigations, fraud detection, or similarly complex investigative work within a financial institution, FinTech, payment processor, or regulated environment
• Strong investigative writing and analytical skills with the ability to document complex fact patterns, develop defensible narratives, and assess risk across ambiguous scenarios
• Experience across fraud typologies including account takeover, business email compromise, identity theft, payment fraud, and social engineering
• Sound investigative judgment with the ability to manage multiple investigations simultaneously, make risk-based recommendations under pressure, and communicate findings with empathy and clarity
• Experience using AI-enabled tools in day-to-day investigative workflows and the ability to critically evaluate AI-generated outputs for accuracy, completeness, and alignment with investigative standards
• Experience mentoring or providing structured feedback to junior investigators

An experienced fraud investigator with a background in fintech or financial institutions who thrives in ambiguity and leverages AI tools in daily workflows.

Candidates apply on the employer's official site.