Merchant Success Lead

Tamara is seeking a Merchant Success Lead based in Dubai, United Arab Emirates, to oversee post-live health and early transaction performance for small and medium-sized business merchants across the UAE. This leadership role involves guiding a distributed team across Dubai, Sharjah, and Abu Dhabi to ensure operational readiness, manage performance KPIs, and drive impactful daily transaction volumes.

• 2+ years of experience in merchant success, account management, field sales, retail operations, activation, or a related customer-facing function
• 2+ years of direct people-management experience, ideally leading a distributed or field-based team
• Demonstrated ability to manage performance through KPIs, operating cadences, coaching, and accountability
• Strong communication, stakeholder-management, and escalation skills
• Experience diagnosing operational blockers and coordinating multiple teams to drive resolution
• Comfort working in the field and travelling regularly across Dubai, Sharjah, and Abu Dhabi
• Strong analytical skills and ability to turn performance data into priorities and actions
• High ownership, attention to detail, and follow-through on time-sensitive SLAs
• Ability to coach non-technical merchant or retail staff on product usage

Professionals with a background in field sales, account management, or retail operations who have direct experience leading teams and managing performance through metrics will find this role a strong fit.

Candidates apply on the employer's official site.