Team Lead - Customer Care
Tamara · Cairo, Egypt
Employment
Full-time
Workplace
On-site
About the role
Tamara is seeking a Team Leader for their Customer Experience Team in Cairo, Egypt, to oversee customer service operations and support representatives. In this voice support role based onsite, you will guide daily activities, provide performance feedback, and help resolve customer issues. You will be instrumental in maintaining department documentation, training staff, and developing service policies.
Key requirements
- Bachelor or Master degree in business administration, management studies, or a related discipline
- Up to 3 years of prior experience in customer service or contact center
- At least 1 year of experience as a supervisor or team lead
- Ability to work onsite in the new Cairo office in Egypt for a voice support role
Who should apply
Individuals with contact center experience and prior leadership background who excel in coaching teams and solving customer issues should apply. A collaborative, solution-oriented professional who can communicate effectively and respond with urgency will thrive in this role.
Key skills
Application guidance
Interested candidates should apply on the employer's official site.