Vulnerable Customer Advisor

Monzo is seeking a specialist to join their Vulnerability, Accessibility, Inclusion and Bereavements Team to provide empathetic support to customers experiencing difficult circumstances. In this remote UK role, you will take escalations via phone and in-app chat, helping customers navigate health challenges, major life events, and financial worries. You will work shifts between 6am and 10pm, Monday through Sunday, totaling 37.5 hours per week.

• Have experience working with vulnerable people
• Are comfortable and confident managing a high volume of calls of a sensitive nature
• Have the ability to prioritise difficult conversations effectively
• Have high levels of empathy and compassion
• Have a strong sense of personal boundaries and resilience
• You can start on 18th January 2027 and attend full time training Monday to Friday 9am - 5.30pm for 8 weeks
• Have a strong team working ethic

Candidates who are passionate about making banking accessible, possess high levels of empathy and resilience, and are comfortable managing sensitive and distressing calls should apply.

Candidates apply on the employer's official site.