Curated job
Merchant Retention Lead
Tamara · Dubai, United Arab Emirates
Employment
Full-time
Workplace
On-site
About the role
Tamara is hiring a Merchant Retention Lead for Dubai, United Arab Emirates, to own the retention and reactivation of unmanaged SMB merchants. This role involves leading a team of specialists to proactively monitor transaction volumes, investigate churn reasons, and execute recovery strategies.
Key requirements
- 2+ years of experience in merchant success, retention, account management, customer success, sales, or a related function
- Previous experience leading or coaching a customer-facing team
- Arabic language capability alongside professional English
Who should apply
Professionals with a background in customer retention, merchant success, or account management who have experience leading teams and working with SMB merchants in the UAE.
Key skills
Team leadershipMerchant retentionAccount managementCustomer successProblem-solvingStakeholder managementAnalytical mindsetCRM disciplineArabic language capability
Application guidance
Candidates apply on the employer's official site.