Curated job
Real-Time Analyst (RTA)
Tamara · Cairo. Egypt
Employment
Full-time
Workplace
On-site
About the role
Tamara is seeking a Real-Time Analyst to join their Workforce Management team on-site in Cairo. The role involves monitoring real-time performance across service channels, ensuring schedule adherence, and managing service level agreements to support daily operations.
Key requirements
- Minimum 1 year of experience in a Real-Time Analyst or similar WFM position
- Strong knowledge of call center metrics including AHT, ASA, SL, Occupancy, and Adherence
- Proficiency in Excel and Google Sheets
- Ability to work under pressure and make fast, data-driven decisions
Who should apply
Individuals with call center workforce management experience who thrive under pressure and possess strong analytical and multitasking skills.
Key skills
Real-Time AnalysisWorkforce ManagementCall Center MetricsExcelGoogle SheetsData AnalysisStakeholder Management
Application guidance
Candidates apply on the employer's official site.