Retirement Onboarding Coordinator

Gusto is seeking a Customer Onboarding Coordinator to join the Customer Success team in Denver, CO on a hybrid schedule. In this role, you will support new small business clients as they begin their journey with Gusto 401(k), providing timely guidance, clear communication, and helpful education. You will collaborate cross-functionally to deliver a consistent and supportive onboarding experience.

• 2+ years of customer service or contact center experience, preferably in B2B SaaS
• 2+ years delivering outstanding customer experiences via phone and email
• Technical proficiency with CX platforms like Salesforce, Zendesk, Intercom, Freshdesk, or similar tools
• Bachelor's degree preferred or equivalent field-related experience

Individuals with strong customer service and contact center backgrounds who possess a team-first attitude, problem-solving mindset, and a passion for supporting small businesses.

Candidates apply on the employer's official site.