Team Leader, Customer Care

Tamara is looking for a Team Leader to oversee and assess customer service operations in Riyadh, Saudi Arabia. In this role, you will manage, coach, and support customer service representatives to deliver high-quality service and unique customer experiences.

• Bachelor’s or Master’s degree in business administration, management studies, or in a related discipline
• Prior experience up to 3 years in the field of customer service or contact center
• At least 1 year of experience as a supervisor or team lead
• Overseeing and assessing customer service staff activities and providing regular performance feedback
• Strategizing and monitoring daily customer service operations
• Training staff in customer service areas and company policies
• Monitoring and authenticating returns, exchanges, and voids
• Investigating and solving customer service complaints
• Assisting with the development and implementation of service policies and maintaining department documentation

Individuals with a proven track record of leading and motivating teams, strong interpersonal and problem-solving skills, and a solution-oriented, collaborative mindset should apply.

Interested candidates apply on the employer's official site.