Senior Fraud Operations Manager

Monzo is seeking a Senior Fraud Operations Manager to join its fast-growing EU team in Dublin, reporting to the EU Director of FinCrime, Fraud and Dispute Operations. In this role, you will oversee outsourced partners, hold them accountable to SLAs, and use in-depth data analysis to drive fraud monitoring and mitigation strategies across personal and business accounts.

• Oversee outsourcing partners for fraud and disputes operations, holding them accountable for SLAs and performance
• Utilize in-depth data analysis expertise and data-driven decision-making to monitor metrics and address trends
• Understand day-to-day fraud operations and have deep knowledge of fraud, disputes, and chargebacks rules and models implementation
• Support the Director of FinCrime, Fraud and Disputes operations with producing Committee packs and change implementation oversight
• Work closely with the second line of defence, Money Laundering Reporting Officer (MLRO), and third line of defence for assurance and auditing activities

An experienced professional with a background in leading and managing fraud operations within banking or payments who excels at data insights, stakeholder management, and third-party vendor oversight.

Candidates apply on the employer's official site.