Staff Technical Program Manager, Operations
Monzo · London
Employment
Full-time
Workplace
On-site
About the role
Monzo is seeking a Staff Technical Program Manager to lead company-wide operational programs from strategy through to measurable outcomes. In this role, you will connect technical delivery to operational objectives, spanning AI-powered customer support tools and core operational platforms. You will shape how intelligent automation and human expertise intersect while driving lasting change across the business.
Key requirements
- Lead end-to-end planning and execution of major product or platform programs crossing multiple teams and markets
- Define programme roadmaps, set priorities, manage trade-offs, and handle critical paths and risks
- Collaborate and communicate with technical and non-technical stakeholders to ensure alignment and speed of delivery
- Drive effective decision making to remove blockers and ensure operational effectiveness
- Drive organisation-wide change and support adoption beyond mere delivery
Who should apply
An experienced technical program manager with a strong background in managing complex technology programmes or products from inception to launch. Ideal candidates excel at cross-functional communication, influence without direct authority, and navigating data-driven decisions within complex environments.
Key skills
Application guidance
Interested candidates should apply on the employer's official site.