Strategic Innovation Lead, Operations

Monzo is hiring for a role within their Ops Labs team, a high-impact group focused on incubating, testing, and scaling new ideas to improve customer experience and create enterprise value. The position sits at the intersection of strategy, operations, data, and experimentation, requiring you to take concepts from zero to one. You will work remotely from the UK, driving hands-on operational trials and building scalable solutions.

• Translate strategy, customer insights, and experience gaps into testable hypotheses and execute experiments end-to-end
• Identify and develop early-stage ideas to improve customer experience, reduce operational demand, or create commercial value
• Partner with product, engineering, data science, and operations teams to scale successful pilots into production
• Collaborate closely with frontline operations (COps) to test and refine practical solutions in real environments
• Define clear success metrics, track outcomes, and build evidence-based cases to scale, iterate, or stop initiatives

You are a pragmatic problem-solver with a background in strategy, product, or operations who thrives in high ambiguity and loves building things from scratch. You bring a strong bias for action, analytical rigor, and a deep curiosity for improving customer experience.

Candidates apply on the employer's official site.