Express / Parcel Business Head Full-time Job

Our client, a China-Pakistan freight and logistics company, is looking for an Express/Parcel Business Head to build their express delivery and last-mile distribution network in Pakistan from scratch, form an operations team, and connect with e-commerce platform business.

Key Responsibilities:

• Design the express business department structure and recruit operations, route planning, and quality control staff
• Establish express operation SOPs and KPI evaluation systems
• Build a last-mile delivery network covering major Pakistani cities
• Develop and manage courier partners (Leopards, TCS, Call Courier, M&P, Trax, BlueEx, PostEx, etc.)
• Set up express information systems (e-commerce API integration, label printing, tracking)
• Introduce business partnerships with e-commerce platforms (Temu, Daraz, Shein, AliExpress, Shopee, TikTok)
• Monitor KPIs (delivery success rate, SLA achievement, damage rate, complaints)
• Handle major exceptions and improve service quality

Requirements:

• Pakistan express delivery market experience preferred
• Established cooperation channels with major Pakistani courier companies
• Connections with e-commerce platform logistics/procurement decision-makers
• Understanding of Pakistan's express pricing, capacity distribution, and competitive landscape
• English required; Urdu fluency preferred