Compliance and Prevention Associate (Complaints Management) (Fluent German)
N26 · Madrid
Employment
Full-time
Workplace
On-site
About the role
N26 is looking for a Compliance and Prevention Associate to join the Complaints Management and Prevention team in Madrid. Reporting to the Complaints Compliance and Prevention Manager, this role serves as an operational engine executing regulatory remediation deliverables, conducting root cause analyses, and performing data population reconciliations. The position enforces compliance checks on complaint handling outputs across all markets, with a primary focus on Germany.
Key requirements
- 4 or more years of proven experience in compliance controls, assurance, banking operations, or complaints management in the German financial space
- Full working proficiency in German and fluent English
- Professional background in consulting, assurance functions, financial regulation, banking quality assurance, or audit support
- Practical understanding of the complaint lifecycle under BaFin MaBeschwer, PSD2, and MaComp standards
- Solid experience with case management, data analysis, root cause investigations, and creating structured process documentation
Who should apply
This position is suited for compliance and banking assurance professionals fluent in German and English who have deep experience with German financial regulations. It is ideal for individuals skilled in root cause investigations, regulatory remediation, and audit evidence compilation within digital banking.
Key skills
Application guidance
Interested candidates should apply directly on the official N26 careers website.