Fraud Investigator, Part Time Team

Monzo is seeking a Fraud Investigator to join their Prevent pillar on the frontline of customer trust and safety. In this proactive, high-impact role, you will provide vital real-time interventions for customers facing active fraud attempts across authorized card and faster payment channels. Candidates will be assigned to a permanent weekend rotation supporting either Saturdays or Sundays.

• Gather and analyse evidence from flagged transaction data to identify active fraud attempts
• Make confident, independent decisions to release or block suspicious transactions
• Conduct investigations via phone and chat, balancing professional curiosity with deep empathy
• Support and reassure customers during active fraud scares while securing compromised accounts
• Triage incoming cases and review customer limit increase requests
• Manage the account closure process for first-party concerns in accordance with internal guidance
• Provide tailored advice to victims of fraud to protect them from future threats
• Complete post-investigation activity with high attention to detail for a clean audit trail
• Commit to an 11-week training programme working the same permanent Saturday or Sunday rotation
• Available for a start date of Monday January 18th, 2027

You are a strong fit if you enjoy a telephony-heavy role, bring experience from banking, financial services, or law enforcement, and possess exceptional written and verbal communication skills. You thrive under pressure, make decisive independent choices, and share Monzo's mission to make money work for everyone.

Interested candidates should submit their application on Monzo's official site.