Head of Product, New Customer Experience
Gusto · San Francisco, CA - Hybrid
Employment
Full-time
Workplace
Hybrid
About the role
Gusto is seeking an experienced Product leader for our New Customer Experience team in San Francisco. You will own the end-to-end product experience for small businesses, guiding them from discovery to starting, running, and growing with Gusto. This high-leverage role oversees top-of-funnel web experiences, onboarding, activation, and shared platforms while integrating AI natively into the user journey.
Key requirements
- 10+ years of direct Product Management experience, including 4+ years leading and managing product managers
- Track record owning a growth, acquisition, or onboarding funnel with direct accountability for a conversion or revenue number
- Hands-on experience shipping AI-powered customer experiences and using AI in your own work to research, synthesize, and prototype
- Experience in selling to SMBs and working in a multi-product company with shared platforms and real cross-team dependencies
- Strong experimentation instincts and experience partnering closely with Marketing, Sales, and Finance
Who should apply
Product leaders with extensive growth and onboarding funnel expertise who are passionate about building AI-driven solutions for small businesses. Candidates comfortable thriving in ambiguity and directly managing product teams will find a great fit here.
Key skills
Application guidance
Candidates apply on the employer's official site.