Senior Service Analyst, Workforce Management

Monzo is seeking a Senior Service Analyst on a 12-month fixed-term contract to join their Workforce Management team. The role involves utilizing data-driven insights to staff customer operations and service teams, performing in-depth analysis, automating processes, and creating independent Management Information and dashboards.

• Demonstrable experience in service delivery, optimisation, and workforce management or similar analytical operational roles within a fast-paced, high-growth environment
• Ability to manage a project's entire lifecycle with little oversight, taking accountability for driving solutions and leading implementation
• Advanced ability to use Looker and Google Sheets for deep data storytelling and presenting clear findings via Google Slides and Documents
• Experience handling incidents, creating actionable plans, and thinking of dynamic, data-driven solutions
• Comfortable with critical conversations, communicating effectively to stakeholders, and coaching team members
• Good understanding of task assignment, routing, scheduled activities, and workforce optimisation principles

An analytical professional with experience in workforce management, service delivery, and data analysis who excels at independent problem-solving and stakeholder communication.

Candidates apply on the employer's official site.