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Technical Account Management (TAM) Leader

Supabase · Remote, Global

Employment

Full-time

Workplace

Remote

About the role

Supabase is seeking a Technical Account Manager (TAM) Leader to own the health, direction, and performance of the Technical Account Management function. This role acts as both a player and a coach, balancing direct accountability for portfolio coverage, escalations, and cross-functional alignment with the ongoing development of the TAM team. The TAM Leader ensures that every assigned named and partner-mapped account maintains a clear, accountable technical owner.

Key requirements

  • Hiring, onboarding, and growing the TAM team, including running them through the TAM Path ramp
  • Owning the coverage model for the entire function across named accounts and partner-mapped accounts
  • Acting as the escalation layer above individual TAMs for complex, high-impact, or multi-stakeholder issues
  • Representing the aggregated voice of the customer to engineering and product teams
  • Partnering with Sales, Success, and Partnerships leadership on account health, retention, and tier decisions

Who should apply

Individuals with a background in engineering, SRE, or technical consulting, alongside a proven track record of leading a technical customer-facing team, are ideal for this position. Candidates should possess strong portfolio-level judgment, technical depth in database internals and infrastructure, and the ability to scale a proactive, relationship-first technical account management approach.

Key skills

Technical Account ManagementPeople LeadershipPortfolio ManagementIncident EscalationCross-functional CollaborationDatabase InternalsInfrastructureCustomer Retention

Application guidance

Candidates apply on the employer's official site.