Lead Machine Learning Scientist, Customer Operations

Monzo is seeking a technical individual contributor to provide leadership and ship impactful machine learning-based solutions within their Machine Learning Operations team. In this role, you will leverage advanced machine learning techniques, including LLMs and autonomous agents, to build human-in-the-loop systems that transform customer support operations. You will be embedded in a cross-functional product squad to scope out opportunities, design advanced models, and drive technical strategy.

• Multiple year track record of excellence leading the development and deployment of advanced Machine Learning models to tackle real business problems preferably in a fast moving tech company
• Experience developing and shipping deep learning, graph-based, and/or sequence-based ML architectures to production and delivering business impact
• Extensive experience writing production Python code and a strong command of SQL
• Comfort working in a team that deals with ambiguity and helping stakeholders resolve it
• Product mindset with a focus on customer outcomes and data-informed decisions

An impact-driven, self-starting machine learning professional with a strong track record in production model deployment who is excited about transforming customer operations using cutting-edge ML.

Interested candidates should apply on the employer's official site.